Issues & Incidents is an HR tool that gives thousands of companies an easy way to track workplace incidents.
Issues & Incidents is a issue tracking tool for HR admins and managers where employees can easily communicate with their company's HR department. Through collaboration with Product and UX Researchers, I pinpointed the needs of our users. With multiple rounds of prototypes, usability testing sessions, and interviews, we iterated until we arrived at our solutions.
Project Goal
Create a tool for employees and HR administrators to submit, track, and communicate about workplace issues such as injuries, harassment cases, benefits questions, equipment requests, and more.
Conventional Industry Methods
Typical HR administrators communicate with employees and other admins through email. Methods of tracking workplace issues vary including spreadsheets, filing, and physical notes.
Users
- Employees: We set out to give employees a way to submit issues to their HR department for review, track their progress, and communicate with admins.
- HR Administrators: We wanted to give HR admins the tools to do their job more efficiently and effectively. This meant making it easier to see all outstanding issues at their company and making it easier to manage them until they are resolved.
Questions & Challenges
- What types of issues do HR administrators manage each day?
- What details are important for managing each type of issue?
Solutions
Full Design Screens
All screens were designed with different viewports in mind. With access on desktop, mobile, and device in between.
Employees can submit issues and admins can review them from the office or from home.
Certain detailed views were designed with both a View Mode and an Edit Mode.
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Notes, Sketches, Process
My Roles & Responsibilities
- Delivered wireframes and polished visual designs
- Created prototypes for presentations and usability testing
- Collaborated with UX Researchers to plan and run usability testing sessions
- Ensured designs are consistent with Paychex design standards and branding
- Collaborated with other designers and illustrators to keep assets consistent
- Wrote creative microcopy in collaboration with other copywriters
In collaboration with
Product Owner
David Quinzi
Project Manager
Matt Grieshaber
Requirements Analyst
Sharon Cunningham
Scrum Master
Jim Bach
Other Designer
Mimi Ace
Design Leads
Patrick Slaven
William Wells
Testing Engineers
Justin Russell
Phil Miess
Lavanya Bhupathyraj
Developers
Stephen Cohen
Joe Duda
Kalpana Janamanchi
Tools
